Tips | Reno Web Design and Programming by Target the Heart - Nevada » email center pro http://www.targettheheart.com/blog Online Tips for Small Business Owners Tue, 23 Feb 2010 15:42:31 +0000 http://wordpress.org/?v=2.9.1 en hourly 1 Use Email Center Pro for Customer Service http://www.targettheheart.com/blog/2010/01/use-email-center-pro-for-customer-service/ http://www.targettheheart.com/blog/2010/01/use-email-center-pro-for-customer-service/#comments Sun, 24 Jan 2010 06:32:11 +0000 Doug http://www.targettheheart.com/blog/?p=14 It’s common for an online business to publish one email address for customer service. However, what do you do if more than one person in your company is responsible for replying? Forwarding messages back and forth is messy and you have no easy way to monitor what is being written in your company’s name.

The answer is this online service, which is free for small accounts:

It works like any online email reader, but it has features for multiple users. You can assign emails to certain employees, monitor the whole conversation and create canned replies that everyone can use.

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